Refund Policy

Last updated:

Overview

At Youthnncleansing, we stand behind the quality of our educational programs and services. This policy outlines how we handle refunds and cancellations.

Refund Eligibility

Refunds are available under the following circumstances:

• Within 14 Days: Full refund if you request cancellation within 14 days of purchase and have not significantly engaged with program materials
• Service Issues: Full or partial refund if we fail to deliver agreed services due to our error or circumstances beyond the customer's control
• Program Dissatisfaction: Partial refund (80%) if you cancel after 14 days but within 30 days, having engaged with materials

Non-Refundable Items

• Programs more than 30 days after purchase
• Custom or bespoke consulting work after engagement has commenced
• Downloaded resources or materials (once access provided)
• Completed coaching sessions

Refund Process

1. Contact us at info@youthnncleansing.world with your request and order details
2. We will assess your eligibility and respond within 5 business days
3. Approved refunds are processed within 14 days to your original payment method
4. Bank processing may take an additional 2-5 business days

Cancellation of Ongoing Programs

Monthly Programs: Cancel anytime with 30 days' notice for a pro-rata refund of unused time. Quarterly Programs: Cancel with 14 days' notice; partial refund based on completed services. Annual Partnerships: Contact us to discuss early termination options.

Payment Methods

Refunds are issued to your original payment method. If that's no longer available, we'll contact you to arrange an alternative.

No Refund for Results

Refunds are not available based on team results, adoption rates, or perceived lack of benefit. Our programs are educational in nature; results depend on team engagement and implementation.

Disputes

If you dispute a refund decision, contact us within 14 days. We'll review your case and respond with a final decision within 10 business days.

Contact

Youthnncleansing
Sydney NSW 2000
info@youthnncleansing.world
+61 2 8011 5820